A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user’s issue. Which of the following is the MOST appropriate response?
A. “Please hold while I transfer you to the previous technician, so a proper solution can be met.” B. “Please explain the issue and I will work to resolve it.” C. “My supervisor is the appropriate person to speak with about your issue.” D. “Let me help you to resolve this issue, since that technician does not know how to fix it.”
A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue?
A. Return the tablet to the manufacturer B. Give the user a stylus to use C. Calibrate the touch interface D. Verify touch interface connectivity inside the screen
A home users PC has an over-clocked CPU with a relatively small heat sync, small fans on the 800W power supply, and a high-end video card. Which of the following is the recommended solution that will manage heat more effectively?
A. Replace the CPU heat sync with a high RPM fan B. Purchase an energy efficient power supply C. Not over-clocking the CPU D. Liquid cooling system
Which of the following is a feature of both triple and dual channel memory architectures?
A. Small pieces of data are interleaved to reduce latency B. Data is processed asymmetrically from each RAM channel C. Three RAM modules can be used in this architecture and have the best performance D. They are flexible as RAM can be different manufacturers and sizes
Which of the following describes the use of the DNS protocol as it relates to a TCP/IP network?
A. Provides remote connectivity to resources on the network B. Provides separate control and data connections between network resources C. Provides mapping of user friendly names to network resources D. Provides automated addressing to resources on the network